Your focus will be on coordinating a super team and be the ally that our client needs. Therefore you’ll have the liberty (and risks) to experiment, pitch new processes and procedures, propose over-the-top (but tangible) solutions while staying ahead of the competition.
You will coordinate the implementation of various digital platforms, starting with understanding the business’ problems of our current/new clients and actively contribute to new business efforts by making proposals for specific features/improvements. Your focus will be on project delivery and requirements management for the entire product life cycle.
You will be part of Grapefruit’s Customer Success Team and will work closely with Account Managers and with the delivery team (designers, software developers, testers, content editors) and will be reporting to the Customer Success Manager.
3+ years in a similar position that involved developing digital web platforms and working 1:1 with developers, testers, designers.
Excellent English (both written and spoken)
Project management skills (communication, requirements management, planning, risks & quality general best practices)
Good knowledge of online business, digital projects, and marketing
Good knowledge of industry specifics, suppliers, competitors, trends (eCommerce, digital banking, etc.)
Good knowledge of each phase of building a digital product: requirements gathering, writing, proposing 1st product versions or MVPs
University degree in a relevant field: marketing, IT or others
Easily portable within other similar projects
Pragmatic, organized and can take up a challenge
Enjoy teamwork but also perfectly capable to work on your own
Proactive and results-oriented type of person
Help to turn opportunities into long-term working relationships and be the ally our clients need
Keep a close relationship with all existing clients discussing the way of working, impact of your projects and show proactivity in helping our clients achieve their project objectives
Monitor the happiness level by paying attention to the added value of your projects and work
Coordinate projects starting from initial scope, outcomes & feature roadmap including all releases planned
Identify from the start the right activities and deliverables necessary to achieve the clients’ objectives
Requirements management using epics, user stories (including acceptance criteria), scenarios - gather, align with client, estimate effort with team, identify new / change requests
Daily project backlog management - prioritize work (epic & story level with acceptance criteria) for your team according to the client’s needs make sure all releases are within the discussed deadline and that they go smoothly every time
Work closely with the team leaders to proactively discuss any challenges you face in your project team
Collaborate with a designed Account manager regarding client business objectives, project financial, invoicing & billing activities
Decide appropriate project frameworks taking into account client specifics, team maturity and project type; analyze & make changes to the way of working in order to make
Track your teams’ reporting activities/timesheet in order to make sure of any deviation regarding initial effort estimation
Adaptability: Being flexible and adaptable in a fast-paced digital environment, where project requirements can evolve or change rapidly
Problem-Solving Skills: unexpected challenges and roadblocks can arise during digital projects so we need you to identify problems, analyze them, and find solutions
Attention to Detail: this role requires accuracy and paying attention to detail ensures that the final product/launch meets high standards and we managed to capture the client's vision
Promote Grapefruit’s values through everything you do
Create and implement new ways to increase innovation and efficiency (e.g work processes)
Act towards growing Grapefruit as a business, not only your business unit
Offer support for projects belonging to other business units
Anything else we forgot and is common sense
We take pride in our culture and our values:
Aside from the usual private medical insurance, work equipment, and 21+ days of vacation, our benefits also include:
A flexible schedule, as long as it benefits both parties.
A day off for your birthday and how many emergency days you need.
Game nights, social events, trainings, and other activities throughout the year.
Amazing team building and rewards for people that go above and beyond.
Extra days off or a week of short working hours as recognition every time you’re going the extra mile.
A “Thank You” bonus when you turn 2 years in the company.
That you can access whenever you need.
a whole day dedicated to sharing and learning that we organize every month.
+ extra days off for 1 or 8 March, International Mental Health Day, birthday off, and other days offered as a performance bonus.
We use third-party cookies to personalize content, and analyze site traffic.