Your focus will be on coordinating a super team and be the ally that our client needs. Therefore you’ll have the liberty (and risks) to experiment, pitch new processes and procedures, propose over-the-top (but tangible) solutions while staying ahead of the competition.
You will coordinate the implementation of various digital platforms, starting with understanding the business’ problems of our current/new clients and actively contribute to new business efforts by making proposals for specific features/improvements. Your focus will be on project delivery and requirements management for the entire product life cycle.
You will be part of Grapefruit’s Customer Success Team and will work closely with Account Managers and with the delivery team (designers, software developers, testers, content editors) and will be reporting to the Customer Success Manager.
3+ years in a similar position that involved developing digital web platforms and working 1:1 with developers, testers, designers, content & digital strategy specialists.
Excellent English (both written and spoken)
Project management skills (communication, requirements management, planning, risks & quality general best practices)
Good knowledge of online business, digital projects, and marketing
Good knowledge of industry specifics, suppliers, competitors, trends (eCommerce, digital banking, etc.)
University degree in a relevant field: marketing, IT or others
Easily portable within other similar projects
Pragmatic, organized and can take up a challenge
Enjoy teamwork but also perfectly capable to work on your own
Proactive and results-oriented type of person
Help to turn opportunities into long-term working relationships and be the ally our clients need
Keep a close relationship with all existing clients discussing way of working, impact of your projects and show proactivity in helping our clients achieve their project objectives
Monitor the happiness level by paying attention to the added value of your projects and work
Project Planning: defining project scope, objectives, and requirements in collaboration with clients and stakeholders. Creating a comprehensive project plan, including timelines, milestones, and resource allocation
Identify from the start the right activities and deliverables necessary to achieve the clients’ objectives for projects like:
- Content migration (content migration from one cms solution to another)
- Product launch campaigns (landing pages, collect user data for further activation campaigns)
- Lead generation campaigns (landing pages, collect user data)
Team Coordination: you will be leading a team of designers, developers, and other specialists. Assigning tasks, setting priorities, and ensuring effective communication among team members is something that you do on a daily basis. Estimate effort with the team, identify new / change requests that impact the budget
Client Communication: serving as the primary point of contact between the project team and the client. Managing client expectations, providing updates, and addressing concerns or feedback
Resource allocation - weekly planning: plan weekly all activities for the coming week by collaborating with the Delivery manager
Reporting: track your teams’ reporting activities/timesheet in order to spot any deviation regarding initial effort estimation
Adaptability: Being flexible and adaptable in a fast-paced digital environment, where project requirements can evolve or change rapidly
Problem-Solving Skills: unexpected challenges and roadblocks can arise during digital projects so we need you to identify problems, analyze them, and find solutions
Attention to Detail: this role requires accuracy and paying attention to detail ensures that the final product/launch meets high standards and we managed to capture the client's vision
Team leaders to proactively discuss any challenges you face in your project team
A designed Account manager regarding client business objectives, project financial, invoicing & billing activities
Other external partners like media or creative agencies to define needed outcomes like digital assets
Promote Grapefruit’s values through everything you do
Create and implement new ways to increase innovation and efficiency (e.g work processes)
Act towards growing Grapefruit as a business, not only your business unit
Offer support for projects belonging to other business units
Anything else we forgot and is common sense
We take pride in our culture and our values:
Aside from the usual private medical insurance, work equipment, and 21+ days of vacation, our benefits also include:
A flexible schedule, as long as it benefits both parties.
A day off for your birthday and how many emergency days you need.
Game nights, social events, trainings, and other activities throughout the year.
Amazing team building and rewards for people that go above and beyond.
Extra days off or a week of short working hours as recognition every time you’re going the extra mile.
A “Thank You” bonus when you turn 2 years in the company.
That you can access whenever you need.
a whole day dedicated to sharing and learning that we organize every month.
+ extra days off for 1 or 8 March, International Mental Health Day, birthday off, and other days offered as a performance bonus.
We’re continuously striving towards ensuring a comfortable work environment, even from far away. Grapefruit is a place where colleagues can grow and build their careers, actively contributing to our company’s objectives.
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