Delivery Manager
for Digital Projects

As a Delivery Manager, you will be responsible for managing and optimizing resource allocation for various digital projects. You'll collaborate with different stakeholders to plan and execute resource allocation, oversee vendor relationships, and monitor project performance. Regular performance reviews, onboarding, and training are also part of this role, alongside tracking billable hours and facilitating team performance improvements

The ideal candidate will have 5+ years of experience in resource and vendor management, excellent project management and analytical skills, familiarity with tools like Jira, and strong communication abilities.

Delivery Manager <br />for Digital Projects
Position Requirements

What you need to know
for this position

  • 5+ years of experience in resource allocation, vendor management, and/or operations management

  • Excellent project management skills, including planning, executing, monitoring, and controlling

  • Strong vendor management experience, including negotiating contracts and managing vendor relationships

  • Strong analytical skills and the ability to use data to make decisions and optimize resource allocation

  • Excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels of the organization

  • Proven ability to manage multiple priorities in a fast-paced environment

  • Experience working with project management tools and software such as Jira, Spreadsheets, Float, or other similar tools

  • Strong attention to detail and the ability to identify areas for improvement

  • Experience working with cross-functional teams and stakeholders

  • Excellent English skills, both written and verbal

Human touch

Skills that make
you human

  • Adaptable to different marketing projects and industries

  • Strategic thinker with a results-driven mindset

  • Detail-oriented person

  • Enjoy teamwork but also perfectly capable to work on your own

  • Proactive and always looking for ways to improve marketing performance


What will be
your responsibilities

Resource Allocation and Management

  • Creating resource allocation plans based on input from project managers, team leaders, and account managers, and ensuring the appropriate allocation of both employees and vendors to projects

  • Prioritizing client projects based on importance and urgency, and allocating resources accordingly

  • Ensuring that all resources are billable and that their billable hours are accurately tracked and reported

  • Monitoring the difference between allocation and work done, ensuring that resources are not allocated to projects with insufficient workloads

  • Continuously monitoring the resource allocation process and making recommendations for improvement to ensure maximum efficiency

  • Creating and maintaining a transparent list of client priorities to inform resource allocation decisions

  • Communicating resource allocation plans and any changes to relevant stakeholders, including project managers, team leaders, and account managers

  • Reviewing timesheets to ensure accuracy and monitoring overall billable hours

  • Providing regular reports and analysis on resource utilization, billable hours, and overall project performance

Vendor Management

  • Managing vendor relationships, ensuring that vendors meet our quality standards, contractual obligations, and overall business objectives

  • Monitoring vendor performance and ensuring that vendors meet agreed-upon deliverables and SLAs

  • Conducting regular performance reviews of vendors, identifying areas of improvement, and providing feedback to optimize vendor performance and relationship

Team Development and Performance

  • Facilitate the measuring and monitoring of team performance

  • Facilitate the improvement of team performance by removing roadblocks and bringing external help for underperforming teams

  • Collaborating with HR to identify hiring needs

  • Planning onboarding and training for vendors, and ensuring that all vendors have clear responsibilities and expectations

Work environment

Not just a job, but a journey

We take pride in our culture and our values:

Professional and Personal Growth

We believe in growing and building a career in and with a company. Thus, we continuously invest in the professional growth of our team. We want our team members to get visibility when it comes to their expertise, and keep on expanding their knowledge and sharpening their skills. We encourage people to take courses and acquire certifications, we will also be willing to invest in them if they are useful for present or future projects.

We believe in our colleague’s capabilities and potential, and we believe that by investing in them, we’re investing in our company. After all, behind every successful business, is its employees.

Benefits & perks

We take care of our team

Aside from the usual private medical insurance, work equipment, and 21+ days of vacation, our benefits also include:

Flexible schedule

A flexible schedule, as long as it benefits both parties.

Birthday day off

A day off for your birthday and how many emergency days you need.

Social events

Game nights, social events, trainings, and other activities throughout the year.

Team building

Amazing team building and rewards for people that go above and beyond.

Amazing rewards

Extra days off or a week of short working hours as recognition every time you’re going the extra mile.

Thank you bonus

A “Thank You” bonus when you turn 2 years in the company.

Private medical insurance

That you can access whenever you need.

Pink Day

a whole day dedicated to sharing and learning that we organize every month.

21 holiday days

+ extra days off for 1 or 8 March, International Mental Health Day, birthday off, and other days offered as a performance bonus.

Grapefruit | User Experience & Digital Creative Agency

We are an End-to-End
Digital & Software Development Agency

We specialize in crafting exceptional digital user experiences that solve business challenges and skyrocket growth through comprehensive projects and campaigns (UX & UI, software development, digital marketing).

All with a human touch.

Proudly serving both Fortune 100 companies and SMEs operating in 10 different industries.

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